Frequently Asked Questions?

ANS. WE OFFER CHOICE, VALUE, FLEXIBILITY, KNOWLEDGE EXPERTISE ALL  AT THE BEST PRICE. WE ARE EXTREMELY CONFIDENT THAT WE OFFER COMPETITIVE PRICE, SO WE HAVE OUR PRICE MATCH PROMISE. ALL OUR STAFF CONTINUALLY TRAINED TO IMPROVE THEIR SKILLS AND KNOWLEDGE  OUR TEAMS ARE PASSIONATE, ENTHUSIASTIC AND FRIENDLY. WE STRIVE TO BE AHEAD OF OUR INDUSTRY, OFTEN LEADING THE WAY. 

ANS. BOOKING PROCESS IS EASY. CUSTOMER CAN CALL US ON OUR BOOKING NUMBERS:- 9819812456 / 9833733477 / 9820342389 & PROVIDE US WITH MEMBERSHIP DETAILS.
BOOKING BASED ON SUBJECT TO HOTEL AVAILABILITY.
PRIOR BOOKING IS MANDATORY AS PER THE CUSTOMERS MEMBERSHIP CATEGORY BOOKING WINDOW.

ANS. KINDLY CALL ON SERVICE PROVIDER NUMBER MENTIONED.
BOOKING CAN ALSO BE DONE VIA SMIRA CLUB.
KINDLY BOOK YOUR SERVICES ATLEAST 24 HRS PRIOR.
FOR HOTELS, BOOKING PERIOD AS PER THE MEMBERSHIP CATEGORY.

ANS. A GOVT-APPROVED IDENTITY CARD IS A MUST WHILE CHECKING IN.
DRIVING LICENSE, VOTER ID, ADHAAR CARD, PASSPORT / ANY STATES ID CARD.
AGE CRITERIA FOR BOOKING 18 AND ABOVE.

ANS. THIS SERVICE IS ONLY VALID FOR PLATINUM AND VIP CUSTOMERS.
THIS FACILITY CAN ONLY BE AVAILED BY THE HOLIDAY PACKAGE MEMBER.
KINDLY NOTE GUEST INFORMATION IS MANDATORY.

ANS. MEMBERSHIP CAN BE UPDATED  ANY TIME DURING THE MEMBERSHIP PERIOD. BY PAYING THE ADDITIONAL UPGRADATION FEES.

ANS. YES, (CHARGES TO BE PAID COMPULSORY FOR UNLIMITED BREAKFAST & DINNER)
FOR ADULTS 12 YEARS & ABOVE 999 PER PERSON PER NIGHT.
FOR 12 YEARS & BELOW 599 PER PERSON PER NIGHT.
NO CHARGES FOR 5 YEARS & BELOW.

ANS. MEMBERSHIP WILL GET BE ACTIVATED ON REALTIME BASIC ONCE PAYMENT IS COMPLETED.
CUSTOMER WILL RECEIVE A SMS / MAIL IMMEDIATELY.
CUSTOMER WILL GET VERIFICATION CALL TO CONFIRM DETAILS WITHIN 24 - 48 HRS.

ANS. WE ARE HERE TO ASSIST YOU. WRITE TO US AT [email protected] OR CONTACT US ON 9833733477 / 9819812456 / 9820342389.

ANS. BOOKING ARE NOT VALID FOR BANK
HOLIDAYS, PUBLIC HOLIDAYS, LONG WEEKEND. 7 DAYS OF DIWALI AND FROM 24TH DEC. TO 1ST JANUARY. IF CUSTOMER WOULD LIKE TO BOOK ON THE ABOVE MENTIONED DAYS THEN EXTRA AMOUNT WILL BE CHARGED ON PER THE PARTICIPATING SERVICE PROVIDERS RATE POLICY.

YOU CAN REGISTER YOURSELF BY CLICKING ON THE "BUY NOW" TAB ONCE REGISTERED COMPLETE PAYMENT CUSTOMER WILL RECEIVE AN ACTIVATION SMS & EMAIL FORWARDED BY A VERIFICATION CALL TO CONFIRM DETAILS WITHIN 24 - 48 HRS.

ANS. AS PER THE POLICY CUSTOMER SHOULD CLICK WHILE BOOKING CUSTOMER MAY HAVE TO PAY EXTRA CHARGES FOR PET STAY. KINDLY ADHERE TO THE HOTEL NORMS / PET RESTRICTED AREA.

ANS. NO ADDITIONAL FEES,
NO MAINTENANCE FEES & NO ANNUAL FEES.

ANS. REFUND NOT APPLICABLE ON CANCELLATION OF CONFIRMATION RESERVATION BOOKING OR SERVICES.
NO REFUND OR CREDIT WILL BE ISSUED FOR NO SHOW OR NON UTILISED CONFIRMED NIGHTS.
CONFIRMED BOOKING / RESERVATION CAN NOT BE TRANSFERRED OR CHANGED.

CALL US ON 9833733477 / 9819812456 / 9820342389.
EMAIL US AT [email protected]

ANS. WE LOVE YOUR FEEDBACK AND IDEA KINDLY SHARE YOUR THOUGHTS / SUGGESTIONS ON [email protected]
YOU CAN ALSO SHARE YOUR REVIEW, FEEDBACK AND RATING ON GOOGLE SMIRA.CLUB 

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