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Frequently Asked Questions

ANS. WE OFFER CHOICE, VALUE, FLEXIBILITY, KNOWLEDGE EXPERTISE ALL  AT THE BEST PRICE. WE ARE EXTREMELY CONFIDENT THAT WE OFFER COMPETITIVE PRICE, SO WE HAVE OUR PRICE MATCH PROMISE. ALL OUR STAFF CONTINUALLY TRAINED TO IMPROVE THEIR SKILLS AND KNOWLEDGE  OUR TEAMS ARE PASSIONATE, ENTHUSIASTIC AND FRIENDLY. WE STRIVE TO BE AHEAD OF OUR INDUSTRY, OFTEN LEADING THE WAY. 

ANS. BOOKING PROCESS IS EASY. CUSTOMER CAN CALL US ON OUR BOOKING NUMBERS:- 9819812456 / 9833733477 / 9820342389 & PROVIDE US WITH MEMBERSHIP DETAILS.
BOOKING BASED ON SUBJECT TO HOTEL AVAILABILITY.
PRIOR BOOKING IS MANDATORY AS PER THE CUSTOMERS MEMBERSHIP CATEGORY BOOKING WINDOW.

ANS. KINDLY CALL ON SERVICE PROVIDER NUMBER MENTIONED.
BOOKING CAN ALSO BE DONE VIA SMIRA CLUB.
KINDLY BOOK YOUR SERVICES ATLEAST 24 HRS PRIOR.
FOR HOTELS, BOOKING PERIOD AS PER THE MEMBERSHIP CATEGORY.

ANS. A GOVT-APPROVED IDENTITY CARD IS A MUST WHILE CHECKING IN.
DRIVING LICENSE, VOTER ID, ADHAAR CARD, PASSPORT / ANY STATES ID CARD.
AGE CRITERIA FOR BOOKING 18 AND ABOVE.

ANS. THIS SERVICE IS ONLY VALID FOR PLATINUM AND VIP CUSTOMERS.
THIS FACILITY CAN ONLY BE AVAILED BY THE HOLIDAY PACKAGE MEMBER.
KINDLY NOTE GUEST INFORMATION IS MANDATORY.

ANS. MEMBERSHIP CAN BE UPDATED  ANY TIME DURING THE MEMBERSHIP PERIOD. BY PAYING THE ADDITIONAL UPGRADATION FEES.

ANS. YES, (CHARGES TO BE PAID COMPULSORY FOR UNLIMITED BREAKFAST & DINNER)
FOR ADULTS 12 YEARS & ABOVE 999 PER PERSON PER NIGHT.
FOR 12 YEARS & BELOW 599 PER PERSON PER NIGHT.
NO CHARGES FOR 5 YEARS & BELOW.

ANS. MEMBERSHIP WILL GET BE ACTIVATED ON REALTIME BASIC ONCE PAYMENT IS COMPLETED.
CUSTOMER WILL RECEIVE A SMS / MAIL IMMEDIATELY.
CUSTOMER WILL GET VERIFICATION CALL TO CONFIRM DETAILS WITHIN 24 - 48 HRS.

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